Service Desk Technician

Job Summary

Under the direction of the Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Help on-board new hires and help with off-boarding employees. Have good computer skills, installing new application and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.    

What you will do

• System Administration: Demonstrated knowledge of networks, telecom, and corporate applications, and hardware.
• Help Desk: Provides customer service, delivery, ticket metrics, and inventory
• Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements
• Establish and maintain IT vendor relationships
• Perform IT - related purchases and track spending
• Procure hardware
• Collaborate with other teams on projects
• Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable
• Work closely with Service Desk IT-PM to manage various team projects
• Travel when needed to DigiCert sites in EU on a regular schedule.
• Help with onboarding / offboarding employees and imaging new laptops

What you will have

• Practical hardware and software computer knowledge. Working towards a technical degree.
• 1+ years of practical experience in the computer industry.
• Organizational skills: managing multiple projects at a time
• Very good practical Jira experience
• Communication skills: able to effectively communicate, good vision able to work through challenging situations
• Very good organizational skills
• Self-motivated good vision looking forward

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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