Overview:

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. As an Associate on the Client Service team you will focus on making the right connections between our clients and Advisors across numerous industries. Your role will focus on researching industries relevant to client project requests and recruiting elite subject matter experts into our network to ensure the right connection is made. After you master these core skills of recruiting and connecting Advisors with clients, you will gain additional exposure to more complex project and client relationship management as you grow your career here and move into Research Manager and Project Manager roles.

What You'll Do: 

• Review and analyze client research requests and use a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each project 
• Utilize the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project you’re working on 
• Screen experts for their suitability for specific client projects and create professional profiles for client consideration 
• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors 

What You Have:

• High level of fluency in Japanese and English
• Bachelor’s degree 
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Ability to work in a fast-paced entrepreneurial environment

What We Have: 

Client Service Associates can earn up to ¥7,180,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance.

• Hybrid work environment, 2 days work from home
• Competitive compensation
• Entrepreneurial, driven, and ambitious team environment 
• Generous paid annual leave 
• Central office location 

ABOUT GUIDEPOINT: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

**Exciting News!** 
We will be hosting a Guidepoint Career Launch Event in our new Osaka office at 6PM JST on Thursday, 9th January 2025. We'd love to meet you in person in our office. Please register here if you're able to join us!

Don’t miss this fantastic opportunity to network with our senior leadership team, including Chris Bonsi, Head of North Asia, Yuichiro Shimaoka, EVP and Head of Japan Client Service, and current employees.

Discover your future at our career event! Learn how you can grow from an Associate to a senior role like a Research Manager or Project Manager in 2-3 years. Join us to network, gain insights, and jumpstart your career journey!

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