IT Support Administrator

About AvePoint: 

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

About the Role 

As an IT Support Administrator, you will be part of a larger global IT team and you will help with IT related tasks. You will be located in our office in Munich however you will support our users based across EMEA and possibly other global regions. If you are looking for a role where you can engage with internal and external clients and give a helping hand on their IT issues, this position is for you. It will give you the opportunity to research, implement and maintain areas of our desktop, server, network and cloud infrastructure. You will play a hands-on role wearing many hats; from fixing desktop issues, to planning and installing business-critical systems.

As an IT Support Administrator, your primary tasks are to investigate and diagnose desktop problems (hardware and software) and provision new users and computers. Troubleshooting server, network and other IT related issues are also part of your daily tasks. In addition, you will make recommendations for improving our company's IT systems and carry out routine configuration and installation of IT solutions. 

 Key Responsibilities

• Providing support for local and global offices on a 1st and 2nd line basis, escalating issues to senior team members when required.   

• Installing and configuring computer hardware, operating systems and applications. 

• Talking staff or clients through a series of actions, either face-to-face, over the phone or via remote support software, to help resolve technical issues and provide workarounds when required.  

• The administration of new hires accordingly. This includes user account creation and device setup.  

• Assisting in the planning, design, documentation, and implementation of various systems. This includes desktop PC’s, servers, network equipment, software applications, and new office spaces. 

• Monitoring plans and coordinating the distribution of client/server software, updates and service packs.  

• Assisting with inventory of all hardware and software resources.   

• Working with various phone systems on a global scale.  

• Creating and maintaining excellent technical documentation for knowledge sharing.  

• Traveling to our global offices to provide assistance on-site.  

• Helping with mobile phone configuration and provisioning (iPhone, Android phones).  

What You Bring to the Team  

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. 

 As an IT Support Administrator, you have initial experience in IT and you are passionate about the technology industry. The other essential skill is problem solving, because as soon as any issues arise, you'll need to swing into action in order to get it fixed as quickly as possible. 

Essential requirements

• Training or education in the field of IT. 

• 1-2 years of experience in a similar IT admin/support/helpdesk role.  

• User and computer administration either via Active Directory or similar tools.  

• General network administration and troubleshooting including TCP/IP, WAN/LAN/WLAN, DNS, DHCP, VPN, etc. 

• Good understanding of ticketing system administration and O365 applications.  

• Good knowledge of Windows operating systems (Windows 10 & 11).  

• Knowledge of Microsoft Teams and OneDrive is welcome. 

• Hands on experience installing IT hardware and software.  

• Experience in configuring mobile phones is welcome (both – iPhones and Android phones). 

• Strong organizational skills and good time management.
  
• Proven troubleshooting skills and the ability to stay calm and methodical under pressure.  

• Experience drafting and documenting technical procedures and protocols for end users.  

• Excellent communication skills; good level of English & German language skills are required. Other European languages are welcome although not critical (English will be your primary communication language due to our global presence).  

Benefits we offer: 

• Competitive market-based compensation  

• Work-life balance through a hybrid working model 

• Career progression and internal mobility opportunities 
  
  
• EUR 1.000,00/Year towards our Tuition Reimbursement Program  
  
  
• Employee Referral Program  

• Corporate Donation Matching Program 

• Company sponsored events / regular team building events   

• 30 PTO/Year, plus all public holidays and access to AvePoint holidays! 

• ... and much more! 

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

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