Overview

About the Role - 

The Instacart Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for a senior technical writer to work with our enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management. Our external partners include retailers, advertisers, and developers. 

About the Team - 

You’ll work directly with our Product Engineering, Product Management, and retailer-facing teams to understand our products, market, and audience, and then create a positive, engaging learning experience for partners that will ultimately drive adoption and ubiquity of our products. You will be responsible for creating external product documentation. Deliverables will include concepts, release notes, FAQs, product tutorials, API documentation, and more.

About the Job 

Work with internal teams (primarily Product and Engineering) to understand Instacart solutions, use cases, and documentation requirements for partners 

• Produce high-quality external product documentation that is tailored to our target audience
• Develop documentation/content plans and socialize with key stakeholders
• Create diagrams and other visual aids    
• Edit content created by teammates
• Work with partner-facing teams (e.g., Technical Support, Customer Success Managers) to collect partner feedback and incorporate it into documentation
• Work with the Product Marketing team to understand and collaborate on positioning, tone and messaging
• Maintain a comprehensive library of technical terminology and documentation
• Encourage awareness and usage of documentation
• Monitor documentation usage and develop and execute on plans to drive awareness and usage with external and internal audiences
• Act as a project lead
• Mentor less experienced writers

About You

Minimum Qualifications

• 7+ years of experience as a technical writer in a software development environment delivering documentation to an external audience
• Skilled at making complex concepts and/or technical products easy to understand for a business / non-technical audience
• Ability to deliver high-quality external documentation with high attention to detail  
• Ability to thrive in a fast-paced and ambiguous environment
• Experience successfully navigating a complex organization and incorporating feedback from multiple stakeholders
• Ability to provide and maintain the external voice of a company
• Ability to multi-task and juggle competing priorities in a high-pressure, results-driven environment 
• Strong project planning and project management
• Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines           
• Superb grammar and spelling  
• Proven track record of putting process and best practices in place
• Knowledge of current technical writing methods, trends, and technologies    
• Experience working in a company with 500+ employees
• University degree in English, Communications, Technical Writing, Engineering, Computer Science, or a related field 

Preferred Qualifications

• Technical writing certificate or similar qualification
• Experience with API documentation
• Experience with Markdown and “documentation-as-code”
• Grocery and/or retailer industry experience
• Experience working at a tech startup, in e-commerce, or in the technology sector