Trust Officer

BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24/7. With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 20% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit www.bitgo.com.

BitGo/BitGo Trust Company is currently looking to hire a Trust Officer to work out of Sioux Falls, SD. This role will report into the Director of Trust Administration

Responsibilities

• Responsible for the oversight of all accounts under administration.
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing client communications throughout the entire customer relationship experience.
• Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures.
• Ensure adherence to all legal and regulatory requirements related to Trust administration.
• Perform thorough annual and periodic reviews of trust accounts to ensure ongoing compliance, accuracy, and client satisfaction.
• Maintain proficient knowledge of trust rules and regulations, as well as company policies and procedures. 
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration.
• Develop and maintain expertise in the products and services offered to clients.

Skills and Experience

• Bachelor’s Degree and an advanced degree or certification 
• 6 years of customer relationship service and 3 years of experience working at a trust company
• Highly effective verbal and written communications
• Strong customer service skills
• Accuracy and attention to detail
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, listening and problem-solving skills

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free custom lunches, dinners and snacks 
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• *Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.