Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We're looking for a Principal Software Engineering Manager to join us to work on a big bet for Microsoft, Azure. If you are passionate about cloud computing and work with services using leading technologies, and you want to play a leader role in the releasing mission critical features for Azure, then we have a tremendous opportunity for you.  

Incident Management (IcM) is a mission critical service in Azure CXP. It is the one Incident Management System for all Microsoft services, the cornerstone of our efforts to enable every Microsoft service team to efficiently manage incidents and keep services healthy. Having all Microsoft service incidents together enables us to run data analytics and machine learning on it and helps us detect incident patterns to reduce Time to Mitigation (TTM) and even avoid future incidents.

IcM is looking for a Principal Software Engineering Manager to lead a group of talented engineers to design and build AI powered experiences to drive post incident learnings and insights, helping Microsoft services achieve unparalleled health and live-site excellence. If you are a highly motivated engineering leader with a track record of delivering high quality experiences and services, passion to mentor and develop talents, and excitement to operate in a fast-paced and high energy environment while delivering services with enterprise level maturity and performance, this is a great opportunity for you to take the next step in your career.

Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.