Are you passionate about creating financial services that empower businesses to engage with Amazon Business? Come join us as we scale to be the most trusted B2B financial service solution provider!

The Program Manager, Business Operation, JP B2B Payments is responsible for helping drive customer experience improvement within payments. This role will identify potential improvement areas in customer experience from Voice of Customers and partner with various stakeholders to address these to earn our customer trust. This role will also support for new feature rollout and critical customer-facing issues through close collaboration with internal stakeholders in Japan.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The candidate will be analytical in their decision making, with a demonstrated ability to drive issues to completion. The successful candidate will be a excellent problem solver and will work directly with our cross-functional team (engineering, product, marketing, customer service, operations, sales, etc) to execute global projects. This role requires the ability to work across different time zones and use analytical rigor to identify and prioritize user pain points.

Key job responsibilities
- Own Voice of Customer (VOC) program; collecting customer voices from Sales and CS and identifying where we should improve in our product.
- Develop feature enhancement roadmap. Manage backlog and communicate prioritization and trade-off decisions to broader cross-functional team to drive consensus.
- Lead localization and local coordination with operational stakeholders across multiple organizations to roll out WW features to JP.
- Identify root cause of the issues on our service and timely fix them with Product Managers and Engineers in US and IN. Create new process that prevent from causing similar issues in the future.
- Initiate overall stakeholder management and provide program progress report on a regular basis.

About the team
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- Bachelor's degree
- Business Level in Japanese and English
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules