Solutions Engineer

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

We’re looking for a Solutions Engineer specializing in Backup Solutions to join our high-performing team in Miami. This role is a crucial part of our sales process—acting as the technical backbone of our sales cycle, delivering impactful product demonstrations, designing effective backup solutions, and guiding our customers through both pre- and post-sale journeys.

As a Solutions Engineer at Kaseya, you will:

• Serve as the subject matter expert for Kaseya’s backup and IT management solutions.
• Deliver compelling, customized product demos tailored to customer needs.
• Support pre-sales solution design (technical and functional) and partner with account executives to drive deal success.
• Provide best practice consulting during post-sale implementations and, where applicable, own select post-sale accounts.
• Actively contribute to solution enhancement discussions based on client feedback and industry trends.

To excel in this role, you should have a strong grasp of IT infrastructure, including Active Directory, Azure, and common network devices, along with a working knowledge of compliance standards like HIPAA, NIST, and PCI. Your ability to translate technical requirements into practical solutions, communicate clearly with both technical and non-technical stakeholders, and stay responsive to client feedback will be essential to your success.

Requirements: 

• 2+ years of technical experience in software sales, preferably in backup or IT management solutions.
• Solid understanding of networks, systems, and applications.
• Familiarity with vulnerability management tools like OpenVAS.
• Experience working with standards like HIPAA, PCI, NIST, and CMMC.
• Knowledge of MSP service delivery models and ITSM practices (ITSM certification a plus).
• Ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong sales process knowledge with proven ability to negotiate and close deals.
• Excellent organizational, interpersonal, and communication skills (written and verbal).
• Highly motivated, ethical, and professional with a collaborative mindset.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.