SMB Partner Enablement Manager

Klaviyo customers all over the world are able to focus on what they do best because they have access to a diverse ecosystem of world class partners of Marketing Agencies, SIs, and technology companies. We want to make sure that these Klaviyo Partners have the knowledge and tools that they need to ensure the Klaviyo customers they work with have a great experience using Klaviyo.

We are seeking a Partner Enablement Manager to help build strategies that make up our partner education programs and learning content for our SMB partners. The Partner Enablement Manager will report to the Manager of Partner Enablement and sit on Klaviyo’s Partnerships team. They will be responsible for producing and presenting content to our partner ecosystem of agencies, integration partners, and platform partners. This is a collaborative role that allows visibility into many other Klaviyo departments, seeking to identify education opportunities and create solutions that support and grow our diverse and global partner base. 

Responsibilities

• Ideate, create, and lead virtual and in-person events for our Partner ecosystem. Topics include, but are not limited to: Agency business growth, implementation of new marketing strategies, education on selling and managing new Klaviyo products. 
• Ideate, create, and lead cohort learning series of targeted partners to drive specific business outcomes.
• Coordinate on GTM actions and major product launches to bring the narrative to our partners first
• Create content that fuels our partner learning journeys across our variety of partner profiles. This includes but is not limited to one pagers, competitive battlecards, client strategy playbooks, pitch decks, live trainings, and webinar content.
• Develop relationships with partners directly to understand their enablement and training needs to grow their businesses through Klaviyo.
• Help manage our partner enablement roadmap to ensure we’re delivering against our goals and prioritizing our work against the needs of our partners.
• Collaborate with Sales, Product Marketing, CS, and Enablement teams to discover and ‘partnerize’ content for partners.
• Collaborate with cross-functional teams to meet project requirements, scope, and deliverables.
• Work with Senior Partner Enablement Manager on executive level reporting, including learnings and improvements. 

Qualifications

• 2+ years in enablement or education role at fast growing SaaS company
• Experience presenting to large audiences; strong stage/screen presence
• Has a knack for teaching and loves educating customers or partners.
• Ability to work and drive projects forward independently.
• Experience with product launches and GTM activities a plus. 
• Experience and proficiency working with Learning Management Systems, content creation technology, video, education technology, social media and other collaborative technology. Not required, but is a plus.
• Strong communicator both verbal and written.
• Incredible attention to detail.
• A collaborative nature, working cross-functionally with internal teams and vendor partners to drive projects to successful completion.
• Obsessed with getting feedback from customers and partners.
• Ability to communicate the why behind your work to different stakeholders.

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