Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
We are seeking a detail-oriented and analytical Call Analysis Associate to join our team in India. In this role, you will be responsible for reviewing, evaluating, and providing feedback on customer support calls to help ensure consistent quality and service standards. You will work closely with customer service teams, providing actionable insights that drive performance improvement and enhance the customer experience. Ideal candidates will bring strong listening skills, data entry accuracy, and the ability to spot patterns or trends in conversations. This is an excellent opportunity for someone passionate about quality assurance and customer satisfaction.
