Amazon is seeking qualified candidates to join our Global Logistics team. Amazon Global Logistics reaches customers around the globe on all seven continents, and are in need of individuals who want to help ensure a fast cost effective solution to delivering packages to every far reach of the world. Do you obsess over how to improve processes to deliver a superior customer experience? Do the words “that can’t be done”, drive you to find a solution for how “that can be done”? Do you desire a career that will focus on how to globalize the B2C delivery service and set the new standard for the balance of the industry to envy? Do you thrive off of detailed data analysis to develop optimized processes and drive continuous improvement of those processes? If these characteristics describe you, then come join the Amazon.com Cross Border Exports team and help make the world smaller…one package at a time.

The AGL team is looking for a strong candidate for the role of Senior Program Manager- Cross Border Carrier Management. In this role the successful candidate will understand Amazons Fulfillment Network and will develop optimized processes to handle exports shipments to connected countries via air/ground shipping options. They will develop a process path to enable a cost effective fast delivery service to our customers in neighboring countries clearing Customs and delivering through the last mile. The successful candidate will thrive off waking up daily and determining how well we performed to our goals, and how we satisfied our customers today. Knowledge of transportation operations across LTL, FTL, customs and last mile is a key strength for the ideal candidate. Functional knowledge of data an analysis tools, standard deviation fundamentals and graphical data presentation models to highlight wins and misses will be integral to this role. A successful candidate will be able to show proven results in developing action plans as well as improvements implemented as a result of those plans. Additionally a successful candidate will be able to display strength influencing cross functional teams to take action on the data, as well as developing action items to improve results over the short and long term.

A successful candidate will demonstrate:
• Excellent oral and written communication English skills, strong narrative writing skill.
• Project-manage multiple workflows and communicate complex analytical results, both written and verbal, in a clear and easy-to-understand way
• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership
• Balance high-level strategic thinking with hands-on tactical work to get things done quickly,
• Flexibility to work across multiple time-zones in multiple languages.

We hope you also have:
• Experience in cross boarder logistics in e-commerce.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Comfortable in a fast-paced, multi-tasked, high-energy and multicultural environment.
• Experience working cross functionally with tech and non-tech teams- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in complex problem solving, and working in a tight schedule environment- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 5+ years of driving process improvements experience
- Experience working cross functionally with tech and non-tech teams
- Experience implementing repeatable processes and driving automation or standardization
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience