Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Customer Implementation Specialist paves the way for a successful ongoing relationship between Bandwidth and its customers. The Implementation Specialist works with Sales, Operations, and Engineering to ensure a smooth implementation onto our communication software platform. During the onboarding process, the Implementation Specialist is the main liaison between the customer and Bandwidth guaranteeing a successful partnership.

As an Implementation specialist II, you will be responsible for setting customers up for long-term success on Bandwidth products by managing the implementation process for our Global Customers. As the technical and operational quarterback post-sale and pre-account management, you will drive adoption and customer value by managing overall project delivery including customer education and training, system configuration, QA, and setup.

What You'll Do:

• Build and foster strong relationships with customers throughout onboarding and implementation phase of engagement.
• Educate customer regarding onboarding and implementation process.
• Effectively communicate expectations and deadlines to customers by acting as a liaison between customers and internal teams.
• Ensure customer success by completing transition from implementation to long term support.
• Plans, directs and coordinates activities in order to ensure project goals are accomplished within
  defined scope and on time.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies and schedules project deliverables, milestones and required task
• Identifies resources needed and assigns individual tasks.
• Manages day-to-day operational aspects of customer onboarding and scope.
• Facilitates customer meetings effectively, including Customer Kick-Off Call, Training Demos and Post Implementation Process.
• Holds status meetings, as needed, across internal teams

What You Need:

• Bachelor’s degree (or higher) Preferred fields of study include Telecommunications, Business, Information Technology, Computer Science, or a related field.
• 2+ years experience in software/telecom support roles
• Strong knowledge of VoIP protocols and telecommunication industry standards
• 1+ years experience in developing delivery excellence processes around products
• Customer Service: Knowledge of customer support principles and techniques, focusing on effective communication and problem-solving.
• Project management Skills: Ability to manage multiple customers and their timelines. Know when to prioritize based on internal expectations.
• Multi-Tasking: Excellent capability to manage and prioritize multiple cases and tasks effectively in a dynamic environment.
• Problem-solving: Skilled in identifying issues, developing solutions, and implementing effective case resolution.
• Communication and Relationship Building: Effective verbal and written communication skills, with the ability to build and maintain relationships with customers and internal stakeholders.

The Whole Person Promise: