FundApps
Client Experience Analyst
🌎
London, England
5d ago
👀 4 views
📥 0 clicked apply
Job Description
$38,000 - $47,000
About the Team
The Client Services team at FundApps is a powerhouse of over 20 professionals specialising in Implementation, Client Success, and Client Experience, spread across London, New York, and Singapore.
We have a passion for excellent client service and set the bar high. The Client Experience (CX) team is the backbone of our 24x5 client support operation, working within a Follow-the-Sun model to deliver exceptional service globally.
With a client satisfaction rating of 100% and a Net Promoter Score (NPS) of 58, we are proud of the deep trust we’ve earned from our clients. Now, we’re looking for a Client Experience Analyst in London as we continue on our journey of growth and innovation.
Your Mission:
Reporting into the Senior Client Experience Manager, CX Analysts act as the ‘front-line’ in helping our clients get the technical support they require by triaging incoming requests and resolving issues as efficiently as possible in order to enable the optimal functioning of our products.
Our CX Analysts have the opportunity to work with a breadth of high-profile clients across a diverse range of topics; they don’t own a portfolio of accounts but rather work as a global team across the whole client base within a ‘follow the sun model’.
Popular Jobs
Latest Jobs
Locations
Jobs by Title
- Software Engineer Jobs
- Product Manager Jobs
- Data Scientist Jobs
- Software Engineering Manager Jobs
- Technical Program Manager Jobs
- Solution Architect Jobs
- Security Analyst Jobs
- Information Technologist Jobs
- Program Manager Jobs
- Project Manager Jobs
- Data Science Manager Jobs
- Technical Writer Jobs
- Sales Engineer Jobs
- Product Designer Jobs
- Industrial Designer Jobs
- Fashion Designer Jobs
- Product Design Manager Jobs
- UX Researcher Jobs
- Graphic Designer Jobs
- Management Consultant Jobs