Strategy and Transformation Advisor, Professional Services

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Professional Services team works with our most strategic users; the strategy and transformation team within the professional services organization serves as a transformation partner to our most strategic frontier users to help them achieve complex business goals, requiring greater certainty of their business outcomes should they choose to invest with Stripe.

What you'll do

As a Strategy & Transformation Advisor, you will engage with some of Stripe's most high-profile and valuable customers. Your role and consultative selling approach will establish the value of Stripe and increase the level of confidence in our solution across industries like insurance, banking (merchant services), retail & automotive to name a few. In addition, you will help build and deliver the ‘art of the possible with Stripe’ for user’s specific industries. With your consultative approach, you will empower and guide our largest users to discover, prioritize, and plan their transformation on Stripe. Additionally, you will play a key role in securing large Professional Services engagements with strategic clients. This includes leading critical strategic discussions and developing comprehensive plans and blueprints to transform the payments and financial infrastructure of leading enterprises.

Responsibilities

• Work with our Go-To-Market teams to identify the most strategic opportunities for strategy and transformation based on given qualification criteria. 
• Advise customer’s senior leadership (c-suite or below) on how to navigate and absorb change with Stripe across finance, operations, risk & other business divisions in relation to Stripe’s integration.
• Building “art of the possible” proposals, capability pitches, solution blueprints and business cases for digital transformation with Stripe.
• Lead pre-sales workshops with customers (strategy/vision/discovery/assessment workshops)
• Own portfolio of Professional Services deals, build and negotiate contracts/Statements of Work
• Autonomously lead complex, multi-party Stripe adoption projects in a highly consultative and proactive manner.
• Engage with Product and Engineering teams to help drive product strategy for large users.
• Collaborate with your teammates on strategic projects that improve and scale our implementation process and team operating model.
• Strong leadership and cross collaboration skills with the ability to make informed decisions, test assumptions, and iterate to improve overall Stripe user journey

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years in technology & management consulting, with a history of excellence in handling strategic customers and technology solutions.
• 5+ years in solution selling in relation to pre-sales of SaaS products.
• Proven experience in pre-sales/sales of sizable service engagements and in contract/SOW development.
• Passion for innovation and crafting top-tier, reusable professional services offerings, and enablement of Sales teams to GTM with these offerings.
• Thrives on the urgency and importance of working with our largest customers, and are able to achieve set objectives while balancing competing priorities
• Ability to understand complex business requirements and craft tailored solutions
• Strong communication and analytical skills, with a knack for pinpointing and improving inefficient processes.
• Demonstrated ability to cut through ambiguity to produce strategic insights and opportunities

Preferred qualifications

• Knowledge of the sales cycles of a SaaS product or a technology platform for strategic enterprise customers
• A proven track record of driving cross-functional alignment across a broad set of stakeholders, including business, finance, engineering, sales, support, product, marketing, data science, and senior leadership to achieve growth targets.
• Experience in building and scaling a GTM-led growth discipline, including the development of the strategy, processes and operating model. Experience in creating a strong growth culture within a team.
• Background in a growth-stage Internet/software company and/or the payments industry.
• Familiarity with APIs and their role in digital solutions.