UX Researcher, Risk Tech

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking a User Experience Researcher to join our Risk Tech team and partner with Design, Product Management, Data Science, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new opportunity areas, test concepts as they are being developed, and evaluate products once they’ve rolled out. 

Our Risk Tech team strives to empower drivers to understand their driving, innovates to prevent accidents, and empathetically handles insurance claims. Your contributions will directly inform product decisions and guide design iterations. 

You are a flexible team player that excels in an energetic working environment. You are also comfortable working closely with passionate designers, product managers, and engineers that care deeply about creating experiences that bring people together.

Responsibilities:

• Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, information architecture studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful
• Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
• Partner with our data science partners to provide qualitative context for their quantitative insights
• Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization

Experience:

• 3+ years of experience conducting qualitative or mixed methods research, with a strong grasp of a variety of methods
• Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Economics, or a related field OR comparable UX research experience
• Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization, and at senior levels
• Ability to balance multiple projects in parallel and manage time effectively
• Willingness to take initiative, run with projects, and speak up when support and guidance is needed
• Strong listening, analytical, and organizational skills
• Excellent storyteller, with strong written/verbal communication and presentation skills
• Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment
• Strong interpersonal skills, with the ability to build relationships across functions and locations, and work collaboratively with a variety of stakeholders
• Bonus:
  • Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field
  • Quantitative research experience and a strong grasp of survey design
  • Design thinking methods and brainstorm facilitation
  • Visual communication, information design, or wireframing skills

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $128,000 - $160,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.