Job Description

Hybrid

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

You will be working at a hectic and fast-paced startup as the Senior Manager of the Customer Experience team. This organization has roles that are responsible for interfacing with our customers across the pre and post-sales lifecycle, and you will be responsible for those teams with direct reporting and P&L responsibility. Our CX teams are looking to lead the way in the industry and shape how companies in our space engage with customers.

As the leader of the team, you will act as a trusted partner and lead our global team of Customer Success and Professional Services function based in India.

In this role, you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent Kong culture and values every day. You will also be responsible for ensuring alignment with regional CX teams to execute the theatre-specific goals and customer needs.

Working at Kong presents a unique opportunity to combine those operational and people challenges with helping to modernize enterprise software and learn about how businesses are running in the digital age.

Above all, you’ll be acting as a stellar leader and mentor for the rest of Kong.

#LI-KS1

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