Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done.
The ideal candidate will be a problem-solver, self-learner, and self-starter who looks around corners to identify user problems and needs, proactively initiates the design process, delivers user-centric design, and influences stakeholders to positively impact experiences within Amazon’s global fulfillment network. You will create solutions that scale, utilizing multiple tools and techniques to communicate your ideas. As a UX Designer, you will work alongside a cross-functional team of designers, product managers, and engineers to invent solutions that improve the safety, productivity, and engagement of ~1M+ Amazon associates who work in Amazon’s fulfillment network worldwide. You will own and drive the user experience from a global perspective and participate in research studies to deliver simple, elegant, and highly functional designs. You will help build relationships across teams and countries, promote collaboration and efficiency, and raise the user experience bar to improve the lives of our fulfillment center team members and ultimately deliver smiles to Amazon customers.
What can we offer you in return?
You will be part of a growing team that will support, challenge, and inspire you every day. AFT-XD is a multidisciplinary team of designers, researchers, front-end engineers, design technologists, and program managers who shape and simplify the fulfillment center experience through a human-centered design process. Our experiences are offered on a range of devices that evolve as rapidly as our operations do. You will work on complex, strategic products that rethink how fulfillment centers work. You will also have a voice in defining and choosing projects where you think design can have most impact. In addition, you will be able to grow in this role. Your fellow designers, user researchers, design technologists, and front-end engineers on our team (and in the larger Amazon design community) will provide you with support and mentorship. We invest in our team members to help them build their unique careers.
Key job responsibilities
• Participate in planning of new features, projects, and products; understand business objective(s), analyze customer behaviors, identify UX problems and/or unmet customer needs. Advocate for the user’s point of view, working closely with product, engineering, and others to define solutions.
• Quickly and iteratively create high quality design solutions, with deliverables that effectively communicate the intended design. This may include journey maps, user flows, wireframes, clickable prototypes, high-fidelity mockups, detailed design specifications, or other design artifacts.
• Contribute to planning and execution of user research to inform requirements, shape designs, and evaluate final products.
• Present design work to design peers, product and engineering teams, business stakeholders, and executive leadership.
• Scope and manage work on assigned initiatives, including required design tasks and estimated time and resource needs. Provide regular progress updates and escalate issues when needed.
• Contribute to guidelines and design standardization across all of AFT's products, including the team’s design system.
• Participate in peer mentoring and skill sharing to collectively raise the bar for design within the AFT team and across Amazon.
• Champion design thinking within the design team and across the larger AFT organization.
• Be resourceful and creative in overcoming obstacles and turning challenges into opportunities.
• Ensure voice of the customer is present by incorporating customer feedback, usage metrics, and usability findings into design, and performing metrics analysis post-launch to inform ongoing product improvements and optimization efforts.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.
Experience Design
AFT’s Experience Design team shapes and simplifies the fulfillment center experience by delivering inclusive solutions that work for everyone, from the screen interface to the larger ecosystem in which our products are used. - 3+ years of design experience
- Have an available online portfolio
- Bachelor's degree in design, human-computer interaction (HCI), a related field, or 4+ years of additional experience
- Experience with a variety of design tools (eg. Figma, Sketch, Lunacy)
- Experience designing accessible applications with complex workflows for business, enterprise, industrial, and/or internal users across a global market, including experience with design systems and/or pattern libraries.- Fluency in human-centered design processes, usability best practices, user research, and designing for multiple devices, screen sizes, and platforms.
- Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of designs.
- Ability to effectively synthesize feedback from other designers, researchers, product managers, engineers, and business stakeholders throughout the design process.
- Excellent communication, presentation, and interpersonal skills, with the ability to present a strong rationale for design decisions.
- Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment.
- Ability to define, manage, and prioritize your own work, juggling multiple projects, possibly with competing deadlines.
- Passion for the role of design within an organization; ability to drive design thinking for learning, innovation, customer obsession.
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
