Sr. Learning Program Manager, Just Walk Out

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Are you a full-cycle learning professional with proven experience delivering innovative learning solutions? Are you excited by invention and innovation? Do you thrive in bringing technology solutions to third party customers to grow and evolve their businesses?

Our Just Walk Out technology Global Education team is seeking an innovative, analytical, and full cycle Sr. Learning Program Manager to define, build and implement game-changing, just-in-time learning solutions at scale. Our mission is to be Earth's most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail. We deliver world-class, scalable knowledge solutions that simplify even the most complex concepts. Our solutions provide users actionable insights at their moment of need, and boost performance to reach KPI targets.


Key job responsibilities
In partnership with your Global Education peers, you will deliver innovative, scalable knowledge solutions to support our Just Walk Out customers in achieving their business priorities. You will define business and end-user learning requirements, and partner with technology experts – internal and external – to deploy embedded learning capabilities to our diverse audiences.

You will collaborate with subject matter experts to design and maintain knowledge resources which enable moment of need self-service knowledge acquisition and which drive measurable performance impact. You will ensure solutions support friction-free access through all needed media (Guided workflows, AR, VR, and other digital learning) and tools (3P tools, phones, tablets, computers).


A day in the life
You exercise a high degree of ownership, strong business acumen, and excellent communication to support the development of technically embedded learning solutions.

You consult with cross-organizational peers and third party customers to evaluate performance needs, and demonstrate experience-based high judgement to recommend the appropriate, bar-raising solutions. You Earn Trust with stakeholders to construct and prioritize forward-looking development roadmaps which optimize development capacity and maximize deliverables in a defined period.

You dive deep into details with subject matter experts to define end user personas and performance requirements. You develop globally scalable, repeatable knowledge and skill acquisition strategies that are easily adopted, and optimized for defect-free performance execution. Your solutions measurably enable customers to achieve targeted business impact outcomes, and integrate seamlessly with tech solutions and operational processes.

You relentlessly seek out voice of customer feedback to validate real-world efficacy and continuously improve solutions. You use a combination of objective data and anecdote to continuously improve end-user experience and deliver on our customer promise.

You thrive in a fast-paced, ambiguous environment and operate with a high sense of urgency to deliver results on time and on target.

Up to 25% travel required.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- - Business and human performance needs consulting, in order to build compelling business and user knowledge and skills requirement specifications.
- - Designing, developing and driving adoption of innovative, scalable learning programs and performance support solutions from scratch to third-party global organizations.
- - Developing successful blended solutions with Articulate Storyline and 360, MadCap Flare, Adobe Creative Suite, InDesign, and Premiere Pro, Camtasia, Captivate, Go Animate/Vyond, Figma etc.- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP
- Experience solving for knowledge and performance needs in a physical retail environments.
- Designing and delivering central knowledge bases and in-app learning solutions.
- Developing solutions using the latest industry trends (AI, VR, AR).
- Use of Learning Record Store (LRS) and xAPI technologies to surface learning KPIs and visualize data for impact analysis.
- Authoring with HTML, CSS, and/or web publication tools, web architecture, usability, UX and UI Design.
- Building systems and process technical requirements specifications.
- Use of API and scripting for tool integration.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.