Enterprise Service Manager (Commercial Enterprise Customers)

Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to shaping, selling and working on a on a variety of projects, leading customer and partner teams to achieve AWS best practices?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) who are experienced Technology Consulting leaders to manage the sell and deliver relationship with one or more of our commercial enterprise organizations, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
We are looking for someone who is passionate about:

Long term consulting relationship development with C-Suite customers.
Engaging with customers to understand their business drivers and application portfolio.
Development of long term Cloud Strategy for customers.
Identifying & developing specific opportunities and supporting business cases.
Deal shaping, including estimations and deal pricing.
Contract negotiations & closing.
Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities.
Mitigation of delivery risks & issues.
Overseeing delivery of projects in account, ensuring high quality delivery
Acting as single person of contact for Customer executives, developing deep, trustful relations
Educate customers on AWS services and translate those into a clear business value proposition
Envisioning and inspiring customers
Coaching Customer and Partner teams to be self-sufficient.
This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.


About the team
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Multiple years of IT consulting and management experience, with demonstrable business and technology transformation experience in customer-facing roles
- Senior level executive engagement and advisory experience within the manufacturing, life science and FSI
- Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.)
- Experience with contract and statement of work (SOW) development
- Strong analytical capabilities, relentlessly thinking big, championing innovative customer outcomes- Experience in developing end-to-end solutions for the Manufacturing or Retail and Wholesale industry: for example in Supply Chain, Connected factory, Sustainability
- SAFe, Agile, and/or DevOps accreditation/experience a plus
- Experience with large-scale enterprise system integration, including SAP, BI Systems, Oracle, and others
- Experience with designing, building, and operating global IT organizations and infrastructures

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.