Client Relationship Coordinator (Telecom services)

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You will play a key role in delivering comprehensive renewal opportunity/project management and administrative support to both the sales team and clients. This includes data collection, pricing review, providing regular status updates on all client orders, running client meetings, managing provider deliverables, overseeing data entry and records management, and handling various projects that align with the broader goal of ensuring exceptional client support. The primary goal is to ensure client satisfaction, foster business growth within the existing portfolio of company accounts and contribute to increased profitability. You have strong organizational skills, a positive attitude, and a customer-centric approach.

It's not a leading position, this is a support role.

What you’ll do and how you’ll have an impact

• Foster exceptional experiences for Enterprise/SMB end-user customers of AppDirect in pre-sales/post-sales operations.
• Track and monitor sales activity using internal tools to ensure progress.
• Work closely with the sales team on renewal opportunities, offering support and assistance as needed.
• Proactively assess client and provider needs, identifying potential challenges and areas for growth.
• Resolve issues related to contracts, billing, and installation while seeking solutions to overcome obstacles and advance projects.
• Serve as the first point of escalation for customer issues, inquiries, and missed provider deadlines.
• Maintain compliance with required processes and actively participate in necessary training sessions.
• Perform other tasks as assigned by leadership.

What we’re looking for

• Bachelor's degree from an accredited 4-year university or equivalent Telecommunication experience.
• Relevant work experience in pre-sales/post-sales operations tasks is required.
• Prior technology or telecommunications experience.
• Strong spoken and written English communication skills.
• Excellent interpersonal, client service, and time management abilities.
• Ability to self-motivate and perform effectively in a dynamic, non-structured environment.
• Exceptional customer support, organizational, and analytical skills.

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice