Global Head of Collections and Customer Support

Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!

The Global Head of Collections and Customer Support will oversee the collections and customer support functions for Tala across all markets. This role will both manage the global center of excellence for these functions as well as oversee the operation teams on the ground in Mexico, the Philippines, and Kenya.

You will be responsible for delighting our customers at scale through the high-touch interactions and experiences that they have with our customer support and collections teams. You will own-define the overall strategy for these two critical functions and deliver a meaningful customer-facing impact by turning the strategy into action with the in-market teams. You will be representing these functions and our customers’ concerns as a member of the leadership team to create a deeper appreciation of the realities on the ground and to connect the dots between product, features, tools, and customer experiences.