Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers.
Itβs no secret that Amazon relies on its technology to deliver millions of packages every day to its customers β on time, with low cost. We build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers.
We are looking for a Sr. Program Manager (PM III) to join our growing team in Amazon Shipping (SWA) organization! This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make SWA experience for our shippers seamless and delightful. The ideal candidate is excited by product innovation, technology led business excellence, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.
Key job responsibilities
We are seeking an innovative, intellectually curious, results-oriented Sr PM to drive critical programs in our organization. The Sr PM will be in charge of handling all aspects of technical projects within the SWA organization specifically within Shipper support, Billing & Payment and Claims and concessions domains , including the following: Identification of product features impacts on the organization as they relate to business requirements. Definition of a cross-functional project plan with well-defined requirement traceability, identification of projects risks to the plan and managing these to conclusion to unblock the software teams. Effectively communicate project status and suggest changes to use resources more efficiently. Propose solutions to technical constraints using their product and process expertise and experience, as well as provide expertise for escalated quality problems, anticipate bottlenecks in the development cycle. Define strategies, regularly participate in executive meetings to present their progress, and share project updates with customers and stakeholders.
The right candidate will possess a strong product/program management background, will have demonstrated experience leading medium to large projects, and will have a good technology exposure. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Sr.PM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You should also have the ability to hire, coach, and mentor individuals; build a strong cross-functional organization. Be a champion of operational excellence and establish team metrics for that excellence; including a consistent, regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on program management excellence, show thought leadership, and communicate well to different audiences.- 8+ years of program or project management experience working with distributed teams managing scope, schedule, budget, quality, along with risk and critical path management
- 5+ years of working cross functionally with tech and non-tech teams managing SDLC processes, from ideation to release and post release support
- Experience using data and metrics to determine and drive improvements
- 5+ years of end to end delivery experience, and communicating results, status and deep-dive analysis to senior leadership
- Has high standards, dives deep and is result oriented with high sense of ownership and bias for action.- Experience within a Logistics, Transportation, or Delivery Station/Sort Center processes and systems
- Experience working directly with distributed engineering teams
- Highly analytical, detail oriented and good business sense; good in managing new ideas and creative solutions
- Experience working with medium to large scale data analytics, reporting systems (i.e. SQL, Tableau, PowerBI, Hubble)
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Exposure to finance, billing, payments, accounting and taxation processes or customer support is desirable, building sustainable processes and coordinating release schedules
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