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Linq
Technical Writer
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🌎Remote
1w ago
👀 12 views
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Job Description

Remote
Who We Are: 
We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.  

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence. 
 
LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential. 

LINQ’s Values: 
• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. 
• Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. 
• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. 
• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. 

About The Team:  
The Documentation & eLearning Services team is a small but mighty group that combines tech writers, a video producer, and a project manager.  Each of us is dedicated to creating accessible and impactful how-to content for our clients. We specialize in developing help sites, manuals, and engaging videos that empower users to confidently navigate our software. Our team thrives on both collaboration and independent work, valuing precision, creativity, and adaptability. If you’re passionate about translating technical details into user-friendly guidance, we’d love to see how you can contribute to our mission of supporting K12 software users. 
 
About The Role: 
As a Tech Writer you will bridge the gap between Product Development and Support. You’ll create clear, user-friendly documentation that helps both end users and support staff navigate our products with ease. Working closely with product teams, you’ll simplify complex technical details into easy-to-understand guides, troubleshooting resources, and release notes. If you're passionate about writing and making tech more accessible, we want you on our team! 
 
What You’ll Be Doing:   
Craft User Manuals: Create clear, concise guides that help users understand how to use our products, complete processes, and navigate system logic. 
Document Product Enhancements: Write detailed release notes and implementation steps for new features and improvements. 
Master Special Functions & Calendar Processes: Develop documentation for unique features, including calendar-related functions, to help users make the most of every tool. 
Collaborate with Development: Work closely with the Development team to review product features and ensure documentation is spot-on before launch. 
Pre-Release Documentation: Draft preliminary documentation for upcoming product enhancements, so everything is ready for the big release! 
Support Quality Assurance: Provide the QA team with the right documentation to ensure thorough testing and smooth product releases. 
Assist Support with Knowledge Base: Help the Support team by creating helpful knowledge-base articles that empower users to troubleshoot on their own. 
Update & Refine Docs: Review and revise documentation as needed to keep it accurate, clear, and up to date. 
Maintain Website Content: Regularly check our website for proper documentation, making sure it’s current and accessible to all. 
Stay Informed: Keep a solid understanding of our products and modules so your documentation is always on point. 
Be a Team Player: Work professionally and collaboratively with everyone—because great things happen when we all pull together! 
Get Things Done: Roll up your sleeves, and do what it takes to make sure projects are completed on time and to perfection. 

What We Are Looking For:                                          
Microsoft Word: You know your way around Word like it’s second nature. 
Online Help Systems: Got experience with tools like RoboHelp, MadCap Flare, or similar? Perfect! 
Graphics Design: Whether it’s Adobe or another graphics software, you’ve got the skills to make visuals shine. 
Business Know-How: You understand the basic functions that keep a business running smoothly. 
Clear, Concise Documentation: You can turn complex concepts into easy-to-understand, user-friendly guides. 
Communication Superpowers: Strong verbal and written skills that get the message across with ease. 
Time Management: You’re a pro at juggling tasks and meeting deadlines. 
Professionalism: You show up, take responsibility, and can always be counted on. 
Email Savvy: Whether it’s Outlook or any other tool, you manage your inbox like a champ. 
Microsoft OS Expertise: You’re comfortable navigating and troubleshooting within the Microsoft environment. 
Team Player: You work well with others, contribute to group success, and follow through on management’s directives. 
 
What will Make You Stand Out:                                                     
Bachelor’s Degree in a related field or 3 years of experience in technical writing, support, or development 
Experience in EdTEch 

The Tech:                                       
Microsoft Word 
RoboHelp 
MadCap 
Adobe 
 
Travel Requirements:               
None  
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