Data Research Support Agent

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 400 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

We at The Data Research team is dedicated to providing the most accurate caller ID and message ID information possible. We thoroughly research data from various sources and strive to build long-term trust with our users.

As a Data Research Support Agent, This role will focus on managing and improving the quality of user-generated data. Key responsibilities include conducting research, analyzing data trends, and ensuring accurate information is presented to users when they search for numbers on our platform (app and website). This may involve interacting with users through chats, emails, or calls to gather feedback and improve data accuracy.

What you bring in: 

• 3+ years of customer support experience (along with some kind of experience in data, like report generation, data cleansing, data collection., etc)
• Excellent communication skills
  

The impact you will create:  

• Strong analytical and problem-solving skills
• Quick learner with attention to detail
• Proactive in nature. Willing to conduct independent research to find and update the accurate information in our database 
• Analyze user behaviour and engagement trends
• Multitasker. Should be able to handle multiple task/s simultaneously, if required.
• Experience in spreadsheet programs like MS Excel and Google sheets
• Maintain operations by following policies and procedures
• Achieve the daily target assigned and also maintain quality
• Maintain customer confidence and protect operations by keeping information confidential

It would be great if you also have:

• Six sigma certification
• Multiple Languages 
• Experience in SQL

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

 This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life:  We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone!

Come as you are:  Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.