Customer Success Account Manager (German & English speaker)

We are looking for a senior (ideally +10 years) Customer Success Account Manager with a proven track record and solid network at big industry customers, able to develop/consult/steer big cloud infrastructure projects. Fluency in German and English is a pre-requesite, same as on-site customer engagements.

As an Account Manager for Customer Success you develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM you partner with top customer Executives to create a customer success plan and steer against the agreed achievments specific to drive business transformation. You will leads the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.