Associate Services Product Manager

Reports To

Director of Services Product Management

What you will be doing

Services Product Management enables customers and partners to scale their EV charging operations through the development of Support, Deployment, Consulting and Financial Services. As Associate Product Manager for Services, you will be responsible for supporting the development of our services product portfolio so we can effectively serve customers across our Commercial, Fleet and Residential verticals. As an integral part of the product team, you will work closely with experienced product managers and cross-functional stakeholders across product marketing, go-to-market, business intelligence, and sales operations to productize services for the future of networked EV Charging.

In this role, you will

• Program-manage product initiatives, including adapting existing service offerings to new products, from megawatt-powered hardware to driver/vehicle management software, enabling the future of EV charging.
• Yield actionable insights from our product sales, network health, and service level KPIs to evolve our services offerings and Support Center software platform.
• Roll out services policies, and drive operational improvements (e.g., retiring product debt).
• Own and proactively improve service product transactability, including but not limited to pricing, naming, and ordering, in collaboration with business partners in engineering, finance and sales.

What you will bring to ChargePoint

• A minimum of 6 years of experience at product-led organizations in product management, strategic finance, support, professional services, sales operations or other action-oriented analytical roles.
• Passion for ChargePoint and our mission.
• Excellent written and verbal communication skills.
• Excellent ability to synthesize data and represent it clearly and concisely to drive decision-making.
• Experience with coordinating and facilitating alignment between multiple, diverse stakeholders across different functions of the organization.
• Excellent Excel, Tableau, and other data analysis and financial modeling skills within a business context.
• Experience with Salesforce and Enterprise Resource Planning (‘ERP’) systems.
• Comfort with ambiguity and ability to work independently and chart direction of projects/programs.
• Domain experience in networked equipment, delivery of support, or professional services a plus.
• Ability to work during local hours for teams in North America and Europe.
• Bachelor’s degree.

Shift Time : Night Shift 

Location

Bangalore, India