Customer Success Renewal Specialist, Bilingual French and English

About AvePoint

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.

What will you be doing?

As the Customer Success Renewal Specialist, Bilingual French and English, you will bring new revenue by forecasting your sales performance while maintaining an advanced good business relationship with our customers or clients. This role is for someone who is driven and eager to hit the ground running with your sales career.

Specific responsibilities include, but are not limited to: 

• Maintain business relationship with international enterprise customers. Coordinate resources to assist customers for better user experience
• Collaborate with existing customers to renew maintenance contracts
• Forecast individual sales performance and achieve sales quota
• Uncover customers’ requirements and potential needs to drive business consumption

What you will bring to our team: 

• Proficiency in French and English communication skills
• 0–2year work experience. Experience in working with overseas customers is preferred
• IT/sales enthusiasts. Relevant work experience is preferred
• Always eager to learn and unafraid to shoulder responsibility
• Good at multi-tasking and working under pressure
• Familiarity with Microsoft Office and CRM system is preferred
• Amenable to work on night shift schedule

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.