Epic Games

Technical Account Manager (Enterprise UE China)

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Shanghai,BLANK,China

16h ago

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Job Description

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

UNREAL INDUSTRY SOLUTIONS

What We Do

Epic’s Unreal Engine is used to create many of the world’s most successful video games and is widely adopted across industries such as film and television, broadcast and live events, automotive, architecture, retail, fashion, and simulation. Our ecosystem of tools, content, services, and marketplaces is driving innovation in entertainment, product design and visualization, digital twin simulation, and immersive consumer experiences.

What You'll Do

As an Epic Games Technical Account Manager, you will be accountable for Epic’s technical relationship with some of the world’s most influential Enterprise customers. You will proactively communicate with our customers to provide guidance and accept feedback to drive internal prioritization.

In this role, you will

Provide high-touch technical and general support to top customers, navigating team dynamics and technical issues to help ensure our priority customers are successful in their utilization of Epic tools
Assist our customers in shipping industry-leading experiences and pipelines, engaging support and SMEs to identify root causes and overcome technical hurdles
Assist with Epic license efforts, including but not limited to live and virtual Unreal Engine demonstrations, arranging evaluations, providing pre-and post-license technical support, evangelizing Unreal Engine at trade shows
Work with Epic’s product and engineering teams to strongly communicate customer priorities and opportunities. Communicate to customers Epic product updates and encourage alignment where practical
Identify opportunities where developers and Epic can mutually benefit from deeper relationships
Improve gaps in process and communication, both within Epic and externally
Support customer success in enterprise fields, including Media & Entertainment, Simulation, and Architecture/Real Estate

What we're looking for

Effective communicator with strong customer-facing skills
Self-starting drive to enthusiastically navigate and address ambiguous problems
Technical proficiency in understanding, categorizing, and prioritizing needs
Able to communicate complex technical issues via digital messages or face-to-face
2-3 years plus in account management or customer-facing role
Experience in Unreal Engine with a strong understanding of 3D design, visualization, and virtual production workflows
Experience working with other game engines or Epic products ( Reality capture, Quixel Suite, Metahumans, Twinmotion, etc. ) is a plus
Experience working with production companies along with an understanding of teams and processes involved, from design to ship and/or creating content
Willingness to travel up to 30% of the time
Fluency in both Mandarin and English

EPIC JOB + EPIC BENEFITS = EPIC LIFE

In addition to any statutory benefits requirements, we pay 100% of the premiums associated with our Company benefits plans, including (where applicable) for both employees and dependents covered by the benefits plan. Our current Company benefits package includes private medical insurance, dental, vision, critical illness, and life and AD&D. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.