Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Payroll team is responsible for advancing and growing Toast’s Payroll business, as a part of the Toast Team Suite, the vision of which is to develop an all-in-one, AI-powered team management suite, purpose-built for restaurants. The team’s mission is to provide easy-to-use tools for restaurants to pay and reward their employees with as little overhead as possible. This group is highly product oriented, with a laser-focus on creating top tier consumer experiences for restaurant operators and payroll processors. We work closely in the triad model (Product, Design, Engineering) and have an unwavering eye toward speed, experimentation, iteration and delivering meaningful results. 

About this roll* (Responsibilities)

We are looking for a Senior Product Manager to lead the customer onboarding experience for the Payroll product. We’re seeking a leader who has an obsession for deeply understanding user needs, creating world-class products, and thrives in a fast-paced, entrepreneurial environment. Ambiguity is your friend, and in leading the Payroll Customer Onboarding team, you’ll be responsible for building  an experience that makes it easy and sticky for customers to start using Toast Payroll, including a world where customers have to switch payroll providers to do so. You love solving complex problems and embrace an iterative mindset. You are grounded in customer feedback, cross-functional partnership, and an ability to translate customer needs and product vision into world-class experiences. And last, but not least, you understand that what makes a team successful is its people, and want to foster an environment where we can all perform at our best.

This roll is an incredible opportunity for a rockstar product manager who wants to influence one of Toast’s greatest growth levers, identify and deliver new growth opportunities and work alongside a highly collaborative and best-in-class team.  

Responsibilities include:

• Drive and prioritize the roadmap to achieve the vision for Payroll business whose mission is to enable restaurants to drive sales growth and maximize customer engagement from gift cards programs.
• Gain a deep understanding of customer needs across the different segments of Toast’s business via a variety of sources including customer interviews / calls, customer / prospect feedback, input from customer-facing teams, data analytics, and competitive intelligence
• Develop product requirements for product features and enhancements
• Work closely with designers and engineers to concept and implement projects that improve the product
• Total commitment to being a great teammate

Do you have the right ingredients*? (Qualities & Essential Skills)

• 5+ years of product management experience with a strong track record of building high-growth digital products
• Previous experience with managing Payroll and/or Fintech products 
• Proven ownership of leading a product while ensuring the product supports the company strategy and meets defined business objectives.
• Exceptional oral and written communication skills
• Can think and act creatively, strategically, and tactically
• Able to flourish and self-prioritize across multiple projects in fast-paced, collaborative work environment while meeting tight deadlines
• A proven track record of working collaboratively and effectively with cross-functional teams
• Entrepreneurial spirit, mindset and work ethic are a must
• Actively follow latest product management best practices and trends
• Exceptional attention to detail

*Bread puns encouraged, but not required