Gainsight Admin/CX Ops

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

You are someone who thrives on being the customer champion by investing in knowing our industry, company, product and our customers.  You are someone who takes extreme pride in the success of your work, knowing it is consumed at all levels of our organization.  You are someone who has a winning spirit, who is highly organized, thrives in an organization that is both collaborative and fast-paced and who is willing to share your expertise, knowledge and ideas with others.  

To be truly successful in this role, you must bring a level of passion and energy to everything you do. You are process driven, meticulously organized and effectively manage your time. 

Traits:  Inquisitive/Curious, self-motivated, highly organized, intrinsically driven to compete/win, collaboration with an eye on partnership, ability to rapidly internalize technology and apply it to customer value.  You have an eye for detail and a passion to learn/grow. 

As a Gainsight Administrator/CX Ops Analyst, you will be responsible for everything related to the administration of Gainsight.  You will own user support, training, site configuration, best practices, while ensuring we are current on features, releases and processes. You will also work with the CX leadership team to build slides, reports and data insights as needed.