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Apple
AppleCare Business Development Manager - UK & Ireland
🌎London, England, United Kingdom
2 months ago
πŸ‘€ 4 views
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Job Description

The AppleCare Business Development Manager will be responsible for developing the business for the dedicated markets, where key tasks involve: Being an AppleCare product and solutions expert: Be the goto person in the geo for creating all AppleCare customer propositions (standard/bespoke) and evangelise AppleCare features & benefits amongst internal teams and external partners alike Develops and executes strategic Country and Account Plans in collaboration with the Hardware sales teams. Regular business updates on sales & key achievements and represent AppleCare in Country/Partner Business Reviews. Owns AppleCare Sales Results. Develops and executes tactical activities to achieve targets for dedicated markets. Look at winning/retaining partners through variety of Back-End Margin programs Works on expanding the AppleCare footprint in the region, by winning and onboarding new partners all the while maintaining a healthy pipeline of accounts across different channels Growing the AppleCare business with existing partners by developing and implementing initiatives across the three levers of Awareness, Advocacy and Offers/Promotions Constantly screen market for opportunities, create business cases/propositions for cross functional stakeholders to secure buy-ins to implement. Own central responsibilities like managing relationship with a Group partner or Pan Euro initiative Internal Relationships/Collaboration - builds and maintains important contacts with various internal partners in an effort to achieve results. They include besides the Apple Care teams (Channel Partner Programs, Commercial, Field Service) especially the Hardware Sales Country management team in the region (Country Managers, Route to Market Managers, Account Managers). Negotiation Lead - responsible for the AppleCare Service contract negotiation with Retail/Carriers and Insurers in the dedicated region. Key Performance Indicators: - Achievement of quarterly and annual sales targets - Healthy pipeline of account to backup quarterly/annual sales targets - Creation of a clear Country and Account Plan with all the cross-functional contributors (Hardware Sales teams, field services team). - Successful closing of AppleCare deals in the region - Quality of Business reviews for accounts/countries