Executive Engagement, Office of the President, Customer Experience

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience working in an enterprise technology sales environment, including exposure to the Cloud industry.
• 5 years of experience supporting executive leadership in external engagement with customers, partners and media.
• Ability to travel up to 25% of the time.

Preferred qualifications:

• 10 years of experience in executive engagement, with the ability to constructively advise and counsel.
• Experience managing and inspiring direct and virtual teams to drive to clear outcomes, working towards tight deadlines, including influencing and partnering with Field sales team, Communications, PR/AR, Policy and any other cross-functional team to ensure successful initiatives.
• Experience delivering and landing one-to-few customer communications from senior leadership as needed (e.g., organization updates to key customers, tailored ‘newsletters’ for customers, Advisory Board management, etc.).
• Experience transforming ambiguous goals into impactful and measurable programs, leveraging program management skills.

The Global GTM Customer Experience Organization is the engine that will help our customers organizations move even faster through the entire life-cycle of innovation – from ideating in a briefing center, to adopting a solution tailored for their industry or designing one for their needs, to driving business outcomes at scale with partners or consulting services, to tapping into our learning portfolio to help our customers and their employees embrace technology and adapt quickly.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Develop and lead a comprehensive engagement strategy for the President of Customer Experience, aligning with Google Cloud's strategic priorities.
• Collaborate with key stakeholders across Google Cloud and Alphabet to shape the President's communication and engagement strategy for internal and external audiences.
• Work closely with field teams to plan and execute the President's engagements, including customer, partner, and event briefings.
• Manage all stages of the President's external engagements, from triaging requests to on-site execution and post-event follow-up.
• Execute on deliverables for the President's key engagements and drive communications across the President's organization, including newsletters, town halls, and operational communications.