Are you interested in working on one of Microsoft's most exciting products? Are you passionate about exceeding customer expectations and advancing Microsoft's cloud-first strategy? If so, the Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) Team is the place for you!

Azure CXP CRE is a top-level pillar of Azure Engineering that leads world-class customer reliability initiatives. It provides modern, customer-centric experiences at scale and infuses deep customer insights and empathy throughout the Azure Engineering organization. Our teams continuously listen to customers, driving enhancements and new capabilities across services, support programs, incident response, community engagements, and more. Our "no dead-ends" philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud.

Azure CXP CRE is seeking a customer-focused Reliability Engineer passionate about customer reliability engineering, including availability, reliability, resiliency, and uptime at scale for the Azure platform. This role is accountable for improving customer experience on Azure and involves diagnosing and troubleshooting mission-critical customer applications built on the Microsoft Azure platform. The ideal candidate will demonstrate technical breadth while managing complex, highly available services and have a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal). They will work directly with customers, customer support, live site teams, and engineering.

To be successful in this role, you must have a proven track record of customer empathy, an engineering mindset, an aptitude for agility, and technical excellence in site reliability engineering.