Job Description
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
How you’ll fit in to the big picture ✨
As a Lifecycle Ticket Coordinator within our lifecycle team, you will be delivering exceptional support and customer service driven by Service Level Agreements (SLA’s). This will be achieved through engaging with business partners, customers, and internal stakeholders all captured through the ticket management system.
What you’ll be doing 🎯
- Process, monitor, and update LifeCycle Tickets in the internal system
- Act as a liaison between customers and suppliers
- Own and track issues through to resolution, following up at set intervals
- Escalate problems as needed and assist users via phone, email, or face-to-face
- Manage email requests, engaging the appropriate teams for timely responses
- Build and maintain relationships with customers and suppliers
- Record all tickets (requests, incidents, problems) in the logging system
- Liaise with suppliers for deliveries, returns, and collections
- Support colleagues' tickets during absences and help meet team KPIs
- Monitor stock levels and provide updates on shortages
- Update the internal knowledgebase with resolution details
What experience we think you’ll need 🚀
- Proven customer service experience.
- Exceptional verbal and written communication skills.
- Experience with software, hardware, and applications.
- Strong problem-solving abilities with root cause identification.
- Proficient in Office products.
- Ability to work effectively under pressure in a fast-paced environment.
- Strong personal organisation and planning skills.
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
