Job Description
We help companies stay secure while moving fast.
Teleport is trusted by the world’s most innovative companies who refuse to trade agility for security. By consolidating all aspects of infrastructure access into a single identity-native access management platform, Teleport reduces attack surface area, cuts operational overhead, easily enforces compliance, and improves productivity.
Built by engineers for engineers, Teleport’s modern infrastructure access platform improves the efficiency of engineering teams, fortifying infrastructure against bad actors or errors, and simplifying compliance and audit reporting. The Teleport Access Platform delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance, making the happy path for engineers the secure path.
Teleport is trusted by the world’s fastest-moving companies, including Elastic, Snowflake, Doordash, and NASDAQ. We recently raised US$110M at a US$1.1B valuation. We are changing the fabric of the internet, helping to make it more secure and allowing our customers to build a better future.
Our Vision
Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.
Why Teleport
At Teleport, we focus on empowering our people to accomplish their goals by working alongside highly talented people to make the most of their careers. You have the freedom, autonomy and trust to do what you’re great at and have a significant impact on the future prospects of the company.
Whether that’s taking a feature or project from ideation to deployment or working with some of the biggest, most interesting companies in the world and solving real challenges for them, we want you to help us build the future.
At Teleport, you have the opportunity to work on the very fabric of the internet, learn new skills and how businesses operate, join a talented team solving complex problems with cutting-edge technologies, and, ultimately, compress your career progression and meet your personal objectives fast.
We’re not a big company. You won’t get lost in a crowd. Instead, we move fast, with a team that wants to make an impact, that shares in our success, and gives you the freedom, power, and autonomy to become the very best at what you do.
Come experience the future at Teleport.
As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.
A TAM is a member of our Professional Services team, who is focused on providing technical support assistance for customers who have purchased our software product, Teleport. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. As the TAM you will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.
