Job Description
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Are you actively looking for a new opportunity? Or just checking the market? Well⊠you might just be in the right place!
Weâre looking for a Hospitality Partnerships Manager to join our Strategy & Partnerships teams in APAC. You will build and maintain relationships with a vast network of product integrations partners that compliment and power our hospitality point of sale products in the APAC region. Success in this role will allow you to directly contribute to residual revenue growth, net new business and churn reduction by enhancing Lightspeedâs product-market fit.
You'll get to manage the entire integration partner lifecycle, including discovery, qualification, contract negotiation, integration validation, documentation, launch and continued go-to-market activities. This role will allow you to collaborate with a variety of cross-functional stakeholders to determine and execute on our priorities, including the wider strategy, product, sales, legal, and finance teams at Lightspeed.
What youâll be doing:
- Be the primary point of contact for hospitality product integration partners who work with Lightspeedâs hospitality products globally and regionally in APAC
- Work with internal and external commercial and legal teams on negotiations and agreements with hospitality integration partners
- Work with the broader product partnerships team on improving processes and fine-tuning the global strategy to the specifics of the APAC market
- Identify, sign, launch and manage new integrations for Lightspeedâs core hospitality products
- Provide technical guidance to partners on Lightspeedâs APIs to partners during their integration build
- Deliver feedback to product and technology teams to help improve and grow our API endpoints and partner tools, and influence product roadmaps
- Validate integrations when partners have completed their build, confirming the usage of the API is appropriate and the functionality will meet our customersâ standards
- Work with sales enablement teams to ensure awareness and understanding of new and existing partner integrations
- Work closely with sales, product, customer and support teams to gather feedback from the market on existing and missing integrations
- Work with marketing teams to identify and execute on opportunities for co-marketing initiatives with key partners
- Act as main point of contact for inbound product partnership requests
- Maintain high quality internal and external integration documentation
- Leverage connections and relationships with key partners to identify industry trends and opportunities for Lightspeed
What you need to bring:
We're looking for an experienced candidate who has experience with the following:
- 3-5 years working in partnerships or in a technical account manager capacity in the SaaS space, preference for point of sale, payments, or hospitality tech
- Alternatively, you could come from a background in SaaS sales role with a huge passion for technology and a desire to expand your career.
- Proven results working across legal, product, and commercial teams
- Experience in a global SaaS environment, preference for fast-growth and global
- Track record of being able to both set or shape strategy, as well as delivering executional plans that have measurable impact on the business.
- Experience engaging at an executive level both internally with cross-functional groups and externally with partners
- Technical aptitude with APIs and ability to provide guidance to partners on how to work with them
- Exceptional written/verbal communication and presentation skills
- Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally with exceptional interpersonal skills
- Proven ability to thrive in a fluid, fast-paced, unpredictable environment
We know that people are more than whatâs on their CV. If youâre unsure that you have the right profile for the role... hit the âApplyâ button and give it a try!
Whatâs in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company thatâs creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
⊠and enjoy a range of benefits thatâll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Work remotely from anywhere in the world for up to 60 days per year
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Dog friendly environment
- Rooftop with dining space and BBQ facilities
- Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
- Weekly catered lunches for the entire office
- Exciting events hosted regularly by our Sydney Culture Club
- Brand new office space located in Redfern, NSW
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place youâre proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montrealâs gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
