Job Description
At TuneIn, we are reinventing radio for a connected world with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations—streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.
About TuneIn
TuneIn combines the world’s audio, connecting people to the sounds they love. As a leading live audio platform, we aggregate a vast array of content, from global news, sports, and talk radio to live music and podcasts, working with hundreds of thousands of broadcasters worldwide. Our platform is available on 200+ connected devices, including smartphones, smart speakers, and cars, reaching a diverse, engaged audience around the globe.
At TuneIn, Content Operations play a central role in managing the complexity and scale of our audio catalog, which powers both our subscription services and ad-supported free listening options. By joining our team, you’ll be part of a dynamic business that thrives on the challenge of delivering a seamless, high-quality listening experience, bringing the best in live audio to millions of listeners every day.
The Role
As the Content Operations Manager, you will lead a globally distributed team of 4-6 Content Operations Associates dedicated to executing and optimizing content partnerships on our platform. Together, you will manage and enhance TuneIn’s extensive catalog of 120,000 stations across several connected devices, using our content management systems and tools to increase listening hours and user engagement.
Scope of Work
- Team Leadership: Lead, coach, and manage performance for a team of Content Operations Associates, fostering professional growth and operational excellence.
- Content Operations & Management: Oversee day-to-day content operations, including digital advertising configurations and live event coordination within our content management systems.
- Catalog Maintenance: Ensure station information—such as schedules, logos, and streams—is accurate and current in partnership with our content providers.
- Cross-functional Collaboration: Work with Content, Broadcast partners, Marketing, Design, Engineering and other technical partners to curate and surface high-quality content that drives user satisfaction and engagement.
- Process Improvement: Analyze workflows, tools, and technologies, identifying opportunities to enhance operational efficiency and user experience.
- Investigation and Troubleshooting: Lead efforts to investigate and resolve issues affecting content streams, collaborating closely with Engineering and Content teams. You’ll play a key role in diagnosing the root causes of streaming problems within TuneIn’s vast and complex ecosystem, requiring perseverance, technical insight, and cross-functional coordination to ensure reliable, high-quality content delivery.
- Quality Assurance: Perform regular audits to verify the accuracy of back-end functionality and content delivery.
Required Qualifications
- 5+ years of experience in content operations, content management, or related fields.
- Proven track record in managing and developing high-performing teams.
- Familiarity with CMS tools.
- Experience with basic analytics tools and strong analytical skills to interpret content performance metrics and make data-driven decisions.
- Technical aptitude and ability to quickly learn and adapt to technical tools, such as CMS platforms, as well as a basic understanding of data management (e.g., SQL querying skills or automation tools) to support efficient operations.
- Experience leading technical investigations and troubleshooting efforts.
- Excellent verbal and written communication skills to articulate complex issues and work effectively across teams.
- Ability to navigate competing priorities while maintaining a balanced approach.
Nice to Have
- Media background
- Hands-on experience in content curation, metadata management, and efficient content workflows.
- Familiarity with streaming protocols and radio broadcasting standards
- Understanding of audio formats.
- Programming and database querying skills.
Working Hours
Due to the global distribution of our teams, this role requires a work schedule from 12:30 PM to 7:30 PM local time in Poland. This schedule ensures a two-hour daily overlap with our US-based team, facilitating smooth communication and collaboration on cross-functional projects. The adjusted hours are essential for maintaining alignment and effective teamwork across time zones.
Our Perks
- Health and Wellness Reimbursement
- Accounting Reimbursement Program
- Learning & Development Budget
- Connectivity Allowance
- Technology Provision
- Home Office Upgrade Assistance
TuneIn is reinventing radio for a truly connected world by celebrating the human voice. We're an audio leader with a workforce as inclusive as our global audience. By offering unparalleled diversity of perspectives we connect people to the conversations that are most meaningful to them. We’re committed to growing and empowering a more inclusive community within TuneIn. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
