This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Risk & Fraud Manager

Adyen is looking for a highly motivated and hands-on Risk & Fraud manager for our Paris office that will work as part of a Global team. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes, with regard to Risk and Chargeback Programs. You will be Adyen’s subject matter expert providing best practices to our merchant base on their risk estate. This is a customer-facing role and the main focus will be protecting and educating our merchants as well as internal stakeholders regarding fraud and chargebacks. This role will report into the Head of Risk & Fraud EMEA who is based in the London office.

What you’ll do:

• Monitor fraud and chargeback levels for the EMEA portfolio and provide proactive notifications towider Risk Team, merchants, and partners
• Communicate guidance related to risk and chargebacks to merchants and internal teams
• Understand card scheme rules/regulations and internal procedures that affect risk, fraud and dispute processing
• Communicate and collaborate with the French issuers when necessary
• Support merchants leveraging our Adyen Risk solution Revenue Protect to optimize authorization rates while maintaining low fraud levels
• Generate reports and insights regarding chargebacks and fraud
• Analyze payment data to discover anomalies and trends for fraud and chargeback prevention
• Work with the Amsterdam product and development teams in order to generate platform enhancements that can assist in fraud prevention and mitigation
• Support our migration toward a new version of our risk solutionTrain our teams and merchants to improve their understanding of shopper risk and create autonomy and stickiness
• Work with the global Risk Managers on collaborated projects

Who you are:

• Minimum of 5 years experience working in data, fintech or consulting firm
• You are able to work in an independent way and have a high level of self-motivation, always looking for ways to improve and make our processes more efficient
• You are able to face multiple requests, prioritize, and solve them on your own
• You have excellent communication skills and manage to build trust with internal and external stakeholders
• You have excellent analytical skills and you are at ease with databases (experience with Looker or other BI tools)
• You are willing to travel to our offices locally in Paris and in other countries across the globe
• This role is hybrid with a minimum requirement for 3 days in the office
• Native/Very fluent in French and business English are mandatory
• Knowledge of payments/frauds/chargebacks is a plus
• Experience in handling system migration and machine learning tools is a plus

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Paris office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.