At TuneIn, we are reinventing radio for a connected world with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations—streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.
We are seeking a dedicated and empathetic Technical Customer Support Agent to be the frontline advocate for our users. In this role, you will interact directly with our end users, broadcasters, and integration partners to ensure their experiences with our platform are seamless and enjoyable. As a key member of our support team, you will play a crucial role in maintaining user satisfaction, troubleshooting issues, and providing feedback to drive product improvements.
About TuneIn
TuneIn, the world’s leading live audio service, brings together live radio, sports, news, music, podcasts, and audiobooks from around the globe. With more than 75 million monthly active users, TuneIn is one of the world's most widely used audio platforms. TuneIn broadcasts over 100,000 owned & operated and partner radio stations. With premier distribution across 200 platforms and connected devices including Tesla and Alexa, TuneIn empowers listeners to hear what they love wherever they are, including exclusive commercial-free stations from the minds of folks like Garth Brooks. TuneIn Premium subscribers get additional exclusive access to commercial-free news from top networks like CNN, Fox News Radio, MSNBC, and Bloomberg, as well as live, can't-miss F1, MLB, NHL, and college sports. For more information, please visit us at
Tunein.com or follow us on
Instagram, or
X.
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Our Commitment to Diversity and Inclusion
TuneIn is reinventing radio for a truly connected world by celebrating the human voice. We're an audio leader with a workforce as inclusive as our global audience. By offering unparalleled diversity of perspectives we connect people to the conversations that are most meaningful to them. We’re committed to growing and empowering a more inclusive community within TuneIn. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
For US-based candidates only We encourage you to please complete our self-identification questionnaire. This information is kept completely anonymous and not shared with any member of our interview team. Self-identification is an important tool that provides an avenue for us to anonymously share our diversity data so that we can implement strategies to continuously improve in building a culture that supports all employees, and measure our progress.