Enterprise Engineering Engagement delivers internal end-user technical support that drives productivity at Facebook. We are a dynamic, diverse and globally dispersed team of IT professionals. Our mission is to unlock every individual’s productivity and to this end we are undertaking an exciting transformation roadmap across our tooling and processes. As we progress our digital strategy transformation, with a focus on self-service, dynamic, and targeted “right channeled” solutions, we are seeking an Information Architect to work within our Service Experience team. The Service Experience Team is a multidisciplinary team of experts spanning Customer Experience, Quality and Knowledge Management and responsible for initiatives that are part of the Global Transformation Program. This team partners most closely with Business Analysts, Engineering, Product Managers, Data Analysts, UX researchers, and strategic teams that represent various operational processes and programs. We’re looking for a seasoned expert in the domains of Technical content taxonomy and knowledge architecture strategy, creation, implementation and management. This role will be expected to advise and lead the planning and design / build of taxonomies, ontologies, and content indexing, tagging, and management for Meta’s IT Helpdesk content. Responsibilities include the creation of taxonomic models, data models, data flow diagrams, vocabulary standards, and metadata management designs.This role focuses on the design of surfaces, systems and processes that support knowledge exchange & delivery in a highly cross-functional, fast-paced and complex working environment. The person in this should be adept at bringing order to chaos and seeing patterns through the noise and redundancy of a highly matrixed content production ecosystem.