Job Description
We are looking for a tech-savvy Technical Account Manager to increase customer satisfaction by providing technical support before and after-sales.To be successful as a technical account manager, you should have excellent technical skills and knowledge. Ultimately, a good technical account manager is tech-savvy, analytical, and well organized.
What you will do:
- Ensuring data security standards are maintained.
- Providing technical support to customers before and after-sales.
- Enabling customers as they set up SSO and SFTP.
- Answering technical queries in a timely manner.
- Effectively communicating with internal and external stakeholders.
What you will be:
- A bachelor's degree
- Two years of experience in technical support
- Sound technical knowledge including SSO and SFTP
- Excellent communication, organization, critical thinking, and problem-solving skills.
Why join Awardco:
- Join one of the fastest-growing companies in the nation
- Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
- A revolutionary, client-approved product
- Leadership that listens
- Diligent and dedicated coworkers that make work not feel like work
- Career growth and opportunity according to what you want to do
- Cool swag, endless snacks, and unlimited PTO
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.
