Client Success Account Executive (Employers)

LetsGetChecked seeks an experienced Account Executive to manage and grow relationships with our Employer clients, ensuring the delivery of high-quality, successful LetsGetChecked solutions. The ideal candidate will excel in building client relationships, identifying program success metrics, and achieving program and expansion goals.

Responsibilities 

• Own client relationship from contract execution through lifetime with LGC
• Build strong relationships within assigned clients, and develop a deep understanding of clients’ business operations, business objectives and challenges.
• Achieve client satisfaction, retention and revenue growth goals with your assigned accounts
• Facilitate regular engagements with your assigned clients, including weekly calls, business reviews and periodic site visits
• Partner with Sales & Implementation to seamlessly onboard clients
• Communicate with day to day program managers and engage with client leadership, engaging LGC subject matter experts as needed
• Manage client expectations on program scope. delivery timelines, incident management, optimization opportunities, etc. 
• Drive growth through additional tests, services and populations
• Develop and manage client business/account plans, communicate benchmarks and milestones and continuously monitor and evaluate progress and effectiveness of tactics
• Understand and manage internal OKRs (Objectives and Key Results), key performance indicators (KPI’s), Individual objectives and track and report out on a weekly basis.
• Forecast accuracy and regular updates via SFDC.
• Ensure client understands value (ROI) of LGC through relationship management, Business reviews & reporting
• Drive participant utilization in collaboration with patient engagement and other internal stakeholders as appropriate
• Work with internal partners to meet the client’s reporting and analytics needs. 
• Partner with Client Success Managers, where applicable, to ensure all client deliverables and needs are met.

What we are looking for…..

• 5-7+ years of account management experience, ideally within the health tech sector
• Preferred experience managing accounts in the healthcare system, clinical or wellness solutions, and digital health industries
• Experience working in a startup environment
• Exceptional program management skills
• Ability to apply effective discovery skills to uncover client needs and feedback
• Strong written and verbal communication skills
• Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs
• Good level of understanding of Salesforce
• Critical thinking and problem solving skills
• Strategic account oversight supporting consultative selling techniques with health plan clients
• Attention to detail
• Manage expectations internally and with the client in order to ensure a successful client partnership
• Experience with technical integration facilitation and methods

The base salary range for this role is $100,000-$125,000 + bonus.

Benefits: 

Alongside base salary we offer a range of benefits including: 

• Health insurance and an Employee Assistance Programme 
• 401k
• Annual Compensation Reviews 
• LetsGetChecked has a Flexible PTO policy.
• Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
• A referral bonus programme to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company.  
• Maternity, Paternity, Parental and Wedding leave.