About the Role:

Upgrade is looking for a talented and experienced Learning and Development Instructional Design Supervisor to join our dynamic team. In this leadership role, you'll play a pivotal role in overseeing the creation and delivery of high-quality learning programs that empower employees across the organization. You'll not only leverage your own ID expertise but also guide and mentor a team of Instructional Designers, ensuring a consistent and impactful learning experience for all.

This is an on-site position based in our downtown Phoenix office.

What You’ll Do: 

• Strategic Leadership:
• Partner with business leaders to identify skill gaps and learning needs.
• Translate business objectives into comprehensive learning strategies and roadmaps.
• Manage the Learning and Development budget for instructional design projects.
• Instructional Design Expertise:
• Maintain a deep understanding of adult learning principles and best practices.
• Develop high-quality learning materials using diverse methodologies (eLearning modules, instructor-led training, simulations, etc.).
• Stay current on emerging learning technologies and instructional design trends.
• Team Management & Mentorship:
• Provide coaching, guidance, and performance feedback to Instructional Designers.
• Foster a collaborative and supportive learning and development environment.
• Ensure clear communication and delegation of tasks across the ID team.
• Quality Assurance & Improvement:
• Implement a quality assurance process for all learning materials and programs.
• Analyze learning program effectiveness through assessments and feedback mechanisms.
• Continuously identify opportunities for improvement in learning content and delivery.
• Project Management:
• Manage multiple instructional design projects simultaneously, ensuring adherence to deadlines and budgets.
• Collaborate with stakeholders across departments to ensure project success.
• Utilize project management tools and methodologies effectively.
  
  

What We Look For:

• Bachelor's degree in Instructional Design, Education, or related field (Master's degree preferred)
• 7+ years of experience in instructional design, with at least 3 years in a supervisory role
• Proficiency in instructional design software (e.g., Articulate Storyline, Adobe Captivate, AI Based tools)
• Strong project management skills and ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills
• Experience working with learning management systems (LMS)

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.

Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of  recruitment, job application, or interview process. 

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.