Are you ready to redefine the future of work with cutting-edge AI? At Cresta, we're on a groundbreaking mission to supercharge the effectiveness of knowledge workers, making them 100x more productive, 10x faster, and 10x better.

Imagine transforming Call Center operations with our real-time agent assist product and harnessing the power of AI with our comprehensive suite of post-call analytics and coaching tools. Born from the prestigious Stanford AI lab, Cresta was co-founded by visionary Sebastian Thrun, the genius behind Google-X, Waymo, Udacity, and more. Our company is now driven by Ping Wu, the co-founder of Google Contact Center AI and the Vertex AI platform and Tim Shi (co-founder), an early member of Open AI. 

Our world-class team comprises AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors from Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. With an impressive roster of clients like Intuit, Porsche, and Verizon, and accolades from Business Insider, Forbes, and Gartner, Cresta is a startup that's capturing the world's attention. We’re also recognized on the Forbes AI50 in 2024!

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About The Role: 

As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.

This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.

Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.

Responsibilities: 

• Execute on integration design and project plan created by IMs, SAs and other stakeholders
• Design, build and deploy applications using Cresta SDKs, libraries and APIs
• These applications will be integrated with contact center chat or phone platforms.
• Participate in testing, troubleshooting and  maintenance of Cresta products.
• Hands on experience in Go, Python and Javascript
• Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.

Qualifications we value:

• Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
• Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
• Ability to use APIs and SDKs to build value added solutions
• Experience with AWS and Git
• Think big, deliver simple
• Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.

Conclusion: 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.