The Technical Program Manager (TPM) will supervise, maintain and drive improvements in high volume screening and repair solutions at contract manufacturer sites in the Americas. You’ll join a team of TPMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service. - Be an advocate for the customer, making sure that their needs are represented across all divisions of the company. - Lead all site technical process performance and critical metrics, including test, inspection, quality, and repair processes. - Investigate site technical issues, from identification and root cause to a working solution. - Lead DOE cycles and development builds, repair line and process qualification - Maintain and document globally consistent processes - Implement and validate process changes. - Find opportunities for process and quality improvement. - Support investigation and resolution of critical issues by channel, escalation, and executive teams.