Job Purpose: New Market Leaders at Saxbys will operate a café through mastery of the Three Pillars; Team Development, Community Leadership, and Financial Management. They own and maintain full responsibility for the cafe’s Profit and Loss statements; building brand awareness and participating in partnership cultivation. 

They will also provide support to the café team from initial stages of recruiting and training through their tenure in-café; managing leadership training needs in their designated café by leading shadow shifts, in-classroom training, and virtual check-ins, and administering ServSafe Training & Exams. Our New Market Leaders inspire their teams to embrace Saxbys standards for hospitality, commitment to inclusivity, and Saxbys culture.

Summary of duties and responsibilities:

Team Development

• Plan and execute trainings for new and reopening cafes
• Manage talent lifecycle in the cafe through recruiting, hiring, training, developing, and coaching team members
• Be a servant leader by providing the tools the team needs, completing tasks alongside their team, and providing direction, clear goals, and motivation
• Coordinate with Trainers to plan and execute necessary trainings and offer ongoing coaching and feedback to the team
• Ensure a safe, equitable and inclusive work environment for all team members at all times
• Develop a pipeline of exceptional leaders in the cafe and build out a leadership team at the Certified level

Community Leadership

• Develop and lead community relationships to ensure that your Saxbys café is an integral part of the community that it serves
• Plan and execute community outreach initiatives to drive 4 wall top line sales
• Support Saxbys’ social impact mission of education and opportunity through team development and outreach efforts
• Instill and maintain a culture of hospitality and servant leadership
• Aid Academic Platforms in making time and cafe space available for partnership development activities, including cafe visits, and conversations on the Saxbys ELP

Financial Management

• Identify opportunities to meet and exceed sales goals, meet budgeted cost categories, and use operational tools and resources to increase profitability
• Assist with the development and implementation of policies and procedures to enhance operational efficiency
• Analyze and manage Three Pillars Reviews on a weekly basis and Profit and Loss Statements on a monthly basis and put feedback into action

Operational Support

• Consult with and communicate interdepartmentally to maintain training and operational resources and address the operational needs of the cafe
• Manage shifts and shifts changes effectively through proper scheduling
• Utilize and implement all Saxbys tools, policies and procedures
• Assist in the preparation and service of menu drinks and food items
• Ensure ServSafe standards are upheld to maintain café cleanliness including all service spaces, guest seating areas, and bathroom facilities
• Appropriately execute administrative work to support café operations:
• Manage cash by preparing daily cash deposits
• Monitor and manage cost of goods sold through proper inventory and waste management while upholding product availability standards
• Take lead on ordering and invoicing for product and supplies
• Create weekly schedules to maintain an appropriate labor percentage based on café volume
• Ensure the safety of the café, guests, and team members
• Serve as a liaison between Saxbys HQ team and café-level team, connecting the team to Saxbys Mission and Core Values
• Abide by Saxbys standard operating procedures and ensure that all Cafe team members follow suit

Qualifications:

• Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
• We are a community serving our community
• We embrace being O.D.D. (Outgoing, Detail Oriented and Disciplined)
• Profit creates opportunity
• We live with pride, passion, and purpose
• Care personally and communicate openly
• Serve yourself by serving others
• Ability to effectively communicate and interpret all training materials
• Work location: approximately 80% in café, 20% in HQ/virtual
• 12 months Saxbys cafe operations experience or a minimum of 6 months as a Saxbys C.E.O. or S.C.E.O.
• Experience facilitating groups and delivering presentations
• Understanding of adult learning approaches and processes
• Drivers license preferred
• Physical Requirements:
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps