Salesforce Administrator

We’re a global online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

Trustpilot is embarking on an exciting global growth journey. We are seeking a motivated and experienced Salesforce Specialist to manage and enhance our Salesforce platform, ensuring optimal performance, security, and user satisfaction. The ideal candidate will possess strong technical expertise in Salesforce administration, with a proactive approach to improving business processes and collaborating with cross-functional teams.

Key Responsibilities:

1. Salesforce Administration:
   • Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.
   • Perform mass uploads, updates, and data management tasks within 
   • Salesforce.
   • Regularly review and maintain security settings, sharing rules, and security levels to safeguard sensitive data.
2. User Management & Support:
   • Create, maintain, and optimise user profiles, permission sets, roles, and groups.
   • Grant, remove, and manage user licences based on organisational needs.
   • Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.
3. System Enhancements & Automation:
   • Develop and maintain automated business processes using Salesforce tools such as Flow.
   • Perform testing of system enhancements in a sandbox environment to ensure stability and functionality before production release.
   • Continuously evaluate and implement new Salesforce features and best practices to improve the system.
4. Collaboration & Communication:
   • Proactively collaborate with Commercial & Operations teams to gather feedback and identify opportunities for process improvement.
   • Document system configurations, processes, and procedures for future reference and training purposes.
   • Build strong relationships with colleagues across departments to understand their Salesforce needs and provide tailored solutions.
5. Data Integrity & Security:
   • Ensure data integrity by performing regular audits and maintaining high standards of data quality.
   • Assist with regular security reviews of profiles and permission sets to mitigate potential risks.
6. Reporting & Documentation:
   • Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.
   • Keep detailed documentation of system configurations, customizations, and processes for ongoing reference and knowledge sharing.

Continuous Learning & Development:

• • Stay up-to-date on Salesforce Sales Cloud, Service Cloud, and other relevant tools and integrations.
  • Engage in continuous learning to stay informed about the latest Salesforce features and industry best practices.

Competencies:

• Driving Results: Self-motivated, capable of estimating timelines accurately, and delivering work at a steady pace to meet deadlines.
• Domain Expertise: In-depth knowledge of Salesforce administration and an awareness of industry trends.
• Problem Solving: Strong debugging skills, capable of breaking down complex problems, and developing long-term solutions.
• Communication: Ability to write clear documentation, collaborate well with team members, and receive feedback constructively.

Qualifications:

• Proven experience as a Salesforce Administrator with proficiency in Salesforce Sales Cloud and Service Cloud.
• Salesforce Administrator certified 
• Strong understanding of Salesforce administration, including user management, security settings, and data management.
• Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
• Experience with Salesforce development tools and techniques is a plus.

What's in it for you?

• A competitive base salary ranging from $120,000 - $135,00 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program, or other benefits.
• 20 vacation days + 2 personal days +10 paid holidays per year
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
• Communal lunch, extra treats, and events during the month — think ice cream carts, coffee bars, and massages, to name a few

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!