At Microsoft, every minute counts when it comes to the success of our customers who trust Microsoft Cloud to power their businesses and build their reputations. The Azure Customer Experience (CXP) team plays a pivotal role in maintaining and enhancing that trust by ensuring high standards of quality and reliability across Azure. Our vision is simple: turn our Microsoft Cloud customers into loyal advocates by transforming their experience with a customer-first approach.

We are passionate, customer-obsessed problem-solvers, building deeper engagements in critical areas such as incident management, customer enablement, and support. By amplifying the customer’s voice across Cloud + AI, we ensure Azure’s quality vision stays deeply connected to real-world needs. Our team is also committed to scaling these insights to elevate experiences across Microsoft’s entire customer base. Diversity and inclusion are central to our mission, and we believe in empowering our team to bring their authentic selves to work, grow, and ultimately help our customers succeed.

Are you passionate about cloud computing and enhancing customer experiences? Are you eager to lead a team in delivering proactive, automated, and data-driven observability and Service Level Objectives (SLO) solutions to top Azure customers? Join our dynamic, fast-growing Azure Engineering team as a Senior Customer Engineering Manager, where you will drive transformative impact in the reliability, availability, and performance of critical customer applications hosted on Azure.
This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.