We are a high performing team supporting Apple’s personalization initiatives and representing the future of digital retail. This role will require significant partnership with teams across Apple, including Apple Store Online teams, Marketing, Operations, Marcom, Finance, and various Engineering teams. Success in this role will include delivering timely and seamless omni-channel experiences for our customers. RESPONSIBILITIES: - Participate in the development of strategies and plans to achieve business goals and deliver amazing customer experiences - Establish and manage the technical product roadmap related to personalization and CRM, working to ensure alignment across the business needs and technical feasibility - Drive product discovery, requirements, and delivery of new capabilities - Communicate ideas, plans, and program status to partners and leadership