Lead programs to deliver bar raising customer experiences with Amazon's Mobile Shopping App! We are on a mission to create a flawless, frictionless journey for both our customers and developers. As a Technical Program Manager, you will play a crucial role in ensuring the highest standards for our resilient mobile shopping app. You will drive the seamless transition of high-quality mobile app code from our developers' desktops to our shoppers, holding a high bar for excellence in every aspect of the user experience. If you're passionate about delivering top-tier technology solutions and enhancing customer satisfaction, we want you on our team!

Key job responsibilities
As a Technical Program Manager on our team, you will be responsible for managing the lifecycle of complex cross-functional programs that have a significant impact on our organization. Your role will encompass larger initiatives that span multiple teams within the Shopping Foundations organization ensuring alignment and collaboration across the board.

Key expectations include:
1. Manage the mShop Beta Program: Oversee the execution of our beta testing initiatives, gathering feedback and driving improvements to enhance the user experience and app performance.
2. Drive Builder Quality Programs: Lead efforts to establish and maintain high-quality standards for hundreds of Amazon’s native mShop developers, fostering a culture of excellence and continuous improvement.
3. Roadmap Management: Develop and maintain a comprehensive roadmap for the organization, contributing to OP1/OP2 narratives and taking ownership of one or more key organizational goals to ensure strategic alignment and accountability.

In this role, you will leverage your technical expertise and leadership skills to drive high-impact projects and enhance the overall quality of our mobile shopping app. Your ability to collaborate with diverse teams and stakeholders will be essential in achieving our mission of delivering an exceptional customer experience.

About the team
The Mobile Resiliency team is dedicated to revolutionizing the app shopping experience!

Our Vision: We strive to deliver an app shopping experience that is indistinguishable from "flawless." Our mechanisms drive the resolution of potential mobile incidents in seconds, ensuring a seamless journey for our customers.

Our Mission: We seek the truth through data that narrates our customers' experiences within the app. We build mechanisms that drive detection, mitigation, localization, and resolution of customer-facing problems in the shopping apps. We equip builders with the guidance, tools, and guardrails they need to innovate fearlessly, enhancing the Amazon shopping experience without compromising quality.- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.